How long do media transfers take?

To transfer your tape we need to play it through in real time – so if it’s a 4 hour tape it will take 4 hours to transfer. Once we’ve transferred the tape we then need to export the file to your USB/hard drive, depending on the size of the file this can take a little while. Generally we’d allow for a few days to complete an order of multiple tape transfers.

If you need your tape transferred quickly please let us know ahead of time so we can accommodate tight deadlines.

What size USB do I need to put my tapes onto?

Great questions – we recommend approx 4GB of space per tape. It’s important to keep in mind that the actual storage space on a USB or hard drive is usually around 80%, as a rule of thumb, of what was advertised. That means if you have an 8GB USB you may only be able to fit 7GB of data on there.

How much do you charge?

We charge a $25 set up fee and $15 per tape. We can supply a USB or hard drive for an extra charge.

We charge a $25 set up fee and $1 per slide/scan. We can supply a USB or hard drive for an extra charge.

For reels of film we charge $45 set up fee, $4 per minute of tape, rounded up to the nearest minute.

Is there are bulk discount for large orders?

Unfortunately we don’t offer a discount for large orders.

I have tapes ready to be transferred, what’s the process?

All tape drop off and pick up’s are by appointment only. To book an appointment please get in touch – you can call, text or email us.

Next, we’ll ask you to fill out a client form – scroll down to the bottom of this page to fill out our quick and easy online form before you drop the tapes off.

Once your tapes are dropped off we’ll start the transfer. We’ll email you an invoice when the transfer is complete and your order is ready for collection.

You can pay via bank transfer, online card payment (there is a 1.75% processing fee for card payments) or PayID when you pick your tapes up.

Payment must be made before or when the tapes are collected.

What happens if a tape is too old to play?

We’ll make every effort to transfer all of your tapes – sometimes tapes are old and unfortunately they can’t be transferred. We only charge for tapes that are successfully transferred.

What happens if my tapes have mould on them?

Unfortunately, we can’t transfer tapes with mould on them. Mould needs to be cleaned off all tapes before we can transfer them. We can remove mould from tapes. We charge $25 per tape for mould cleaning.

What kind of tapes do you transfer?

We transfer Super8, 8mm and 16mm film reels, DVD’s, CD’s, Mini DVDs, VHS, Super VHS, Video8/HI8, VHSc, Mini-DV tapes, slides, SD cards, records, Digital Audio Tapes (DAT) and audio cassette tapes.